Privacy policy
This Privacy Policy sets out the basis on which FIT DOC ENTERPRISE [Registration No. 202303206944 (CA0371387-W)] (“FITDOC”, “we”, “us”, “our”) may collect, record, hold, store, share, use, disclose or otherwise process your personal data when you use our website at www.fitdocmalaysia.com (“Website”). By you visiting the Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Website.
FITDOC is committed to ensuring that your personal data is protected. Irrespective of which country you reside in or create information from, your information may be used by FITDOC in Malaysia and or any other country where FITDOC operates. In order to protect your private information, FITDOC has established this Policy in accordance with best practices in the industry and applicable laws and regulations.
Personal Data Collection
You can browse our Website without informing us who you are or revealing any personal data of yourself. If you choose to voluntarily provide us with your personal data, you consent to the transfer and storage of any personal data on our servers located in Malaysia. When you register with us through the Website to create an account and become a registered user, you will need to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”) including but not limited to the following:
a) First name and last name;
b) Email address;
c) Phone number;
d) Address, State, Province, ZIP/Postal code, City;
e) Identification number;
f) Nationality;
g) Gender;
h) Occupation;
i) Marital status;
j) Date of birth;
k) Place of birth;
l) Passport details;
m) Personally identifiable medical and health-related information such as weight, height, blood group, blood pressure, heart rate, temperature, blood sugar, family medical history, chronic disease history;
n) Biodata;
o) Credit cards, debit cards, or other billing information;
p) Details of documents on education and qualification;
q) Any other data that are not mentioned herein
If you provide FITDOC with any Personal Information relating to a third party (e.g. information of your spouse, children, and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Information for the respective purposes.
We may also collect information that your browser sends whenever you visit our Website. It may include information such as internet domain and host names; internet protocol (IP) addresses; browser type, browser software and operating system types; stream patterns; dates and times that our Website is accessed, unique device identifiers, and other diagnostic data. When you access the Website with a mobile device, it may include information such as the type of mobile device you use, your mobile device’s unique ID, the IP addresses of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.
We use cookies (small files stored on your device) and similar tracking technologies to track the activity on our Website and we hold certain information. You can block cookies by activating the setting on your browser settings to block all cookies but you may not be able to access all or parts of our Website.
USE OF DATA
We use the Personal Information for various purposes, including but not limited to:
a) to perform obligations in the course of or in connection with our provisions of the goods and/or services requested by you (including the provision of any medical or healthcare services, the delivery of products to you according to your preferences or restrictions);
b) to manage and verify your account and identity;
c) for the better understanding by the doctors, pharmacists, and/or other healthcare providers of any other external or environmental factors that will assist in sharing the health-related information;
d) to a third party with whom we have contracted to provide services to us (such as analysis on our behalf) for any purposes stated herein;
e) to process payment or credit transactions;
f) to obtain an account on our Website during the time of registration;
g) to improve your user experiences on our Website;
h) to improve the quality and value of the medical or healthcare services provided by us through the performance of quality reviews and similar activities;
i) to analyze and understand how our services are used;
j) to make your experience with FITDOC better;
k) for internal record keeping;
l) to convert the Personal Information to anonymized data for the purpose of analytical and market research;
m) to comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
n) to respond, handle, and process any queries, requests, applications, complaints, and feedback from you;
o) to detect, prevent, and address technical issues;
p) to provide you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by emailing us at fitdocmalaysia@hotmail.com;
q) purposes that are directly related to any of the above purposes (including but not limited to research, benchmarking, and statistical analysis)
For better experience with FITDOC, you may be prompted to allow: -
a) microphone access so as to enable you to send or utilize the voice message services for better interaction with the doctors, pharmacists, and/or other healthcare providers;
b) camera and/or photo album access so as to enable you to send or utilize picture message services for better interaction with the doctors, pharmacists, and/or other healthcare providers
We generally rely on personal data provided by you (or your authorized representative). In order to ensure that your Personal Information is current, complete, and accurate, please update us if there are corrections, amendments, deletions, or changes to your Personal Information by emailing us at fitdocmalaysia@hotmail.com.
EXTERNAL LINKS ON THE WEBSITE
The Website may include hyperlinks to other websites, applications, content, or resources. We have no control over such external links present on the Website, which are provided by persons or companies other than us. When you use a link to go from our Website to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or services, including those that have a link on our website, are subject to that third party’s own rules and policies.
If you are using a third-party website or services and you allow them to access your User Content you do so at your own risk. You agree and undertake to indemnify us against any suit or dispute by any third party arising out of disclosure or Personal Information by you to third-party either through our Website or your use and access of websites, applications, and resources of the third party. We assume no liability for any actions of third parties with regard to your Personal Information, which you may have disclosed to such third party.
THIRD-PARTY SERVICES
Generally, your personal data with FITDOC will be kept confidential. You hereby consent and authorize us to disclose your Personal Information to the following categories of third parties:
a) our business partners including online business affiliates and/or retailers;
b) our auditors, business consultants, accountants, lawyers, or other professional bodies including but not limited to the Malaysian Medical Council, Malaysian Medical Association, Ministry of Health, Malaysian Dental Council, and Malaysian Pharmacy Association as FITDOC may deem appropriate or necessary;
c) our contractor, sub-contractor, agent, services provider, or product provider who provides administrative, order processing, payment clearing, credit reference, debt collecting, or any other services necessary to the operation of FITDOC;
d) any other party assisting us in carrying out the purposes mentioned above
RETENTION OF DATA
We may retain your Personal Information for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information as required or permitted by applicable laws.
We will cease to retain your Personal Information or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the Personal Information was collected, and it is no longer necessary for legal or business purposes.
LAW AND HARM
FITDOC may preserve or disclose your Personal Information if we believe that it is reasonably necessary to comply with local or international law, regulation, or legal request or to protect the safety of any person; to address fraud, security, or technical matters; or to protect FITDOC’s rights or its property.
CHILDREN’S PRIVACY
FITDOC strictly does not knowingly collect or solicit any Personal Information from anyone under the age of 18 or knowingly allow such persons to register for the services. The services and their content are not directed at children under the age of 18. If you become aware that a child has provided us with se, please contact us. In the event we learn that we have collected Personal Information from a child under the age of 18 without parental consent, we will delete that information as quickly as possible.
SECURITY
The security of your Personal Information is important to us. However, we cannot ensure the absolute security of any information you transmit to FITDOC or guarantee that information on the service may not be accessed, disclosed, altered, or destroyed. No method of transmission over the internet or method of electronic storage is fully secured. While we strive to use commercially acceptable means to provide sufficient guarantees to protect your Personal Information, we cannot guarantee its absolute security.
CONFIDENTIALITY
We do not collect sensitive personal data or information like the password of your email account, the password of your account on the website, biometric information such as fingerprints, voice and facial patterns, DNA, and any other sensitive information that is confidential or sensitive by its nature, without your explicit consent or unless necessary by law. Financial information such as bank account details, credit cards, debit cards, or other payment-related details are collected at the payment gateway by the payment facilitator.
SEVERABILITY
Each indicated or paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of this privacy policy.
The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.
WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use, and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using, and/or disclosing your Personal Information for any or all of the purposes listed above by emailing us at fitdocmalaysia@hotmail.com. Please note that withdrawing consent does not affect our right to continue to collect, use, and disclose your Personal Information where such collection, use, and disclosure without consent is permitted or required under applicable laws.
EFFECT OF PRIVACY POLICY AND CHANGES TO PRIVACY POLICY
This Privacy Policy applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to the collection, use, and disclosure of your Personal Information by us.
We may update, revise, change, modify, or amend this Privacy Policy at our own discretion from time to time without any prior notice. You may determine if any such updates, revisions, changes, modifications, or amendments have taken place by referring to the date on which this Privacy Policy was last updated. Your continued use of your account and/or the services and/or access to the Website constitutes your acknowledgment and acceptance of such updates, revisions, changes, modifications, or amendments.
YOUR CONSENT
By using this Website, you consent to the terms of our Privacy Policy and our Terms of Use as well as to FITDOC’s processing of Personal Information for the purposes stated above.
CONTACT INFORMATION
If you have any questions or inquiries about this Privacy Policy, or if you wish to make any request, please contact us at fitdocmalaysia@hotmail.com. We will employ all commercially reasonable efforts to address the same.